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Answered questions
Warranty We are not sure which of thousands of models to choose. Can we get configuration advice before buying? Yes. Most customers do not need to read thousands of datasheets, just describe the problem accurately.
You can pre-filter with the tools on this site:
1. Selec… Warranty A machine has a fault and we need engineering support. What information should we prepare to get it resolved quickly? Most troubleshooting time is lost going back and forth over information. Preparing the following shortens it considerably:
1. The full model name (model and or… Warranty We want to add RAM and fit a larger SSD ourselves. Does opening the machine void the warranty? It depends on the vendor and product line, so ask before opening.
Many industrial machines have a dedicated service cover for RAM, SSD and 4G modules, and vend… Warranty Our machine is six years old, now faulty, and the vendor says it is discontinued. Is replacing the whole system the only option? No, and usually the whole system is not needed.
First, consumable parts are replaceable: SSD, RAM, CMOS battery, fan (if any), power supply and cables. Many fa… Warranty How long is the warranty on an industrial computer, and what happens if one fails? The term depends on the vendor and the product line, so check by model number rather than by brand: 24 months is common for industrial machines, while some line…