Skip to content
VI

Ask an IPC247 engineer

Stuck choosing a machine or planning an installation? Ask a question — an engineer answers within 24 working hours. No account needed.

Ask a question

How to ask for a fast answer

Tell us where the machine will be installed, the maximum temperature, what needs to be connected, and what software it will run. The more specific the question, the more directly usable the answer.

Answered questions

Troubleshooting The housing of our fanless machine is too hot to keep a hand on. Is that normal, or is the machine about to fail? Usually it is normal. The housing of a fanless machine is its heatsink, and a hot housing means heat is being carried out as intended. A hand starts to feel un… Troubleshooting Our Panel PC in the workshop registers touches in the wrong place after cleaning, and sometimes triggers by itself. How do we fix … This symptom is almost always water or cleaning fluid left on the glass, not a failed touchscreen. First: dry it completely with a soft cloth, including the bo… Troubleshooting The machine ran fine for months and now reboots by itself a few times a day at no fixed time. Where do we start? Work through this order, most common cause first: 1. Power. Measure the voltage at the machine's power terminals while the line runs at full load, ideally with…