VI
ProductsBy applicationToolsDocumentsKnowledgeQ&AContact Tiếng Việt

Fault diagnosis

Answer a few questions to narrow down the cause. The steps follow the order technicians actually use: rule things out from the outside in, from cheap to expensive.

← Start over

What to do

Suspect software, RAM or storage faults

  1. Check Event Viewer or system logs right before the freeze
  2. Run a RAM test overnight
  3. Check SSD health — commercial-grade SSDs degrade quickly in hot environments
  4. Enable the Watchdog Timer if the machine has one, so it restarts itself on a freeze

Need someone to take a direct look?

Describe the symptoms and what you have tried — an engineer will call back to help.

Your selected configuration
Symptom: Suspect software, RAM or storage faults

We only use this number to answer your request.

Before opening the machine. Disconnect power, wait for capacitors to discharge, and photograph the current wiring. If the machine is under warranty, call us first — opening it yourself may void the warranty.