VI
ProductsBy applicationToolsDocumentsKnowledgeQ&AContact Tiếng Việt

Fault diagnosis

Answer a few questions to narrow down the cause. The steps follow the order technicians actually use: rule things out from the outside in, from cheap to expensive.

← Start over

What to do

The PSU is undersized or there is a short

  1. The PSU may be too small for the load — check with the power calculator tool
  2. Remove expansion cards and drives, re-adding them one at a time to find what causes the drop
  3. If PoE feeds cameras, try unplugging the cameras — PoE draws a lot of power

Need someone to take a direct look?

Describe the symptoms and what you have tried — an engineer will call back to help.

Your selected configuration
Symptom: The PSU is undersized or there is a short

We only use this number to answer your request.

Before opening the machine. Disconnect power, wait for capacitors to discharge, and photograph the current wiring. If the machine is under warranty, call us first — opening it yourself may void the warranty.